information for case managers & referrers

Make a neurorehab referral with confidence for fast, reliable access to interdisciplinary care

When your client needs expert neurorehabilitation, Arbor offers a clear, dependable pathway to specialist therapies across Bristol and the West Country.

Our interdisciplinary team delivers timely, coordinated support for complex cases in home and community settings.

We make referrals straightforward, efficient, and fully compliant – so you can focus on securing the best outcomes for your clients.

Make a referral
CPD day for Arbor Neurorehabilitation Services

Who we work with

The Arbor team work with adults and older children in a community setting who have an acquired brain injury. This includes a wide range of presentations, including traumatic brain injuries, strokes, other complex neurological conditions and degenerative neurological diagnoses, including dementia.

Where we work

We offer therapy sessions at places and times convenient to the client, and can be flexible with regularity and length of therapy appointments (within the demands of the service):

Home
Vocational environments
Educational settings
Social groups
Community participation

Why choose Arbor?

Specialist expertise
Our clinicians are experienced in complex neurorehabilitation, brain injury rehabilitation, FND, stroke, spinal cord injury, and dementia care.
Multi-disciplinary teams
We coordinate any combination of Psychology, Speech & Language Therapy, Physiotherapy, Occupational Therapy, and Rehabilitation Assistance to deliver the joined-up care your clients may need.
Efficient onboarding
Our referral process is designed to be straightforward, with responsive triage, smooth client setup, and clear next steps.
Single Point of Contact (SPOC)
One clear pathway for all enquiries.
Key worker for complex cases
Dedicated coordination for clients with multiple needs.
Fast response
Referrals acknowledged within one working day.
Medico-legal ready
Transparent costings, compliant reports, and regular updates.
Flexible delivery
Therapy at home, in vocational settings, schools, or within the community.

Referral pathway

A typical process when you work with Arbor

Initial referral received

A referral is submitted outlining the client’s rehabilitation needs and background information.

Clinical contact

An Advanced Clinical Practitioner or Therapy Lead contacts the referrer by phone or email to clarify the client’s presentation, goals, and any immediate priorities.

Cost proposal and associate profiles

A detailed cost proposal is provided within 48 hours, including relevant associate CVs and an outline of the proposed intervention plan.

Funding agreement

Once funding is confirmed, therapy input is scheduled in collaboration with the referrer and client team.

Initial assessment

A comprehensive assessment is completed, followed by a summary report detailing clinical formulation, recommendations, and projected costs for the initial three-month intervention period.

Case formulation and MDT goal-setting

The multi-disciplinary team (MDT) collaborates to establish client-centred, measurable goals to guide the intervention phase.

What people say about Arbor

Real experiences from referrers who trust us with their most complex cases.

I’ve used therapists from Arbor with several clients and have always been very impressed with the services provided. It has been useful to be able to access multiple disciplines through one company and the therapists I’ve worked with – OT, SLT and psychology – have all been knowledgeable, professional, skilled therapists.

Denyse Proctor

Case Management Cymru

An extremely thorough and comprehensive report and Sarah’s experience and professional knowledge shine through.

DW

Occupational Therapist and Care Expert, Somek & Associates

I have worked with Dr Purt for several years in her capacity as neuropsychologist with a number of my brain injury clients. She has worked with clients and families with a variety needs.
Kesta is skilled at developing rapport with clients and their families using a clear, empathetic and client centred style. She works well with clients and families who are difficult to engage and assists them to develop appropriate goals to address their psychological and cognitive needs. Kesta is a valuable member of the multidisciplinary team and works clearly and collaboratively with others including professionals and care staff.

Lucy Callus

Case Manager

I have been working with Nicky since May 2025 with a client who has complex needs. She is consistently client-centred in her approach, and with her calm and empathetic manner she has built strong relationships and trust with both our client and their family.
Her knowledge and expertise have been invaluable, supporting the MDT through a range of challenges and problem solving. She is also highly skilled at setting achievable and realistic goals for our client.
Nicky communicates effectively, works collaboratively, and always demonstrates a high level of professionalism.
It has been a pleasure working with Nicky, and I have gained valuable knowledge and professional development as a result of her expertise and guidance.

Registered Nurse

Case Manager

Frequently Asked Questions

Case managers – ready to make a referral?

To make a referral for your client, please complete this short contact form and someone will be in touch. All information shared with us is held confidentially and processed in accordance with the Data Protection Act 2018.

For all other enquiries, or to make a self-referral, please contact us


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self-referral?

If you are considering referring yourself or someone you care for, please contact us here.

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